Handling Unpaid Orders

Basic Plan (PayPal, Venmo, CashApp)

On our Basic plan, when a customer orders a product from you, they are presented with your PayPal, Venmo, and/or CashApp link, and are instructed to pay you the product amount directly. This means orders will always be "Unpaid" until you manually mark them as paid. So first, check your PayPal, Venmo, and CashApp to make sure you didn't miss a payment notification.

There's a good chance the customer abandoned the order, however. In that case, you can use the "Message Customer" tool on the order page to send them a payment reminder. Only send one. Don't bug them. If they don't respond and don't pay, we recommend deleting the order after about a week to keep your dashboard clean.

Basic+CC Plan (Credit Card Processing)

On our Basic+CC plan, when a customer orders a product from you, they are prompted to pay with a credit card. If they don't complete the payment, the order will remain "Unpaid" until they do. Even if they don't pay on the checkout page, the customer still receives a link to the order page where they can pay later. Again, we recommend contacting the customer first, and then deleting the order if it remains unpaid after a period of time.

You do not need to manually mark orders as paid on the Basic+CC plan. They will automatically be marked as paid once the payment is authorized via our credit card form.