Processing Orders

The order workflow has slight differences based on the type of product you're selling and whether you're on the Basic plan or Basic+CC plan. But they all generally go something like this:

Customer Places an Order

At the bottom of your product detail page is an order form. If it's a physical product, customers will have to fill out their shipping address. If it's a custom commission (digital or physical), they'll send a message along with their order.

If you're on the Basic plan, you'll receive a text message notification about the new order at this point. If you're on the Basic+CC plan and using credit card billing, you won't receive a text message until the payment is authorized.

Customer Pays for the Order

After filling in the order details, the customer is shown their payment options. If you're on the Basic plan, the customer will be instructed to pay you via PayPal, CashApp, or Venmo. If you're on the Basic+CC plan, the customer will be prompted to pay with a credit card. There is no guarantee a customer will pay for an order once the order is made, they could back out of the process before submitting payment information.

If you're using credit card billing, the customer's payment will be authorized immediately. If you're using PayPal, CashApp, or Venmo, you'll have to wait for the customer to send you the payment, and you'll have to pay attention to your alerts to know when the payment has been made.

(Basic Plan Only) You Mark the Order as Paid

If you're on the Basic plan, you'll need to manually mark the order as paid once you receive payment. If you're on the Basic+CC plan, the order will be automatically marked as paid once the payment is authorized.

You Ship the Order

If the customer ordered a digital product (like a download or a movie), this happens automatically when the order is marked as paid. If you're on the Basic plan, the file will be delivered to the customer when you click "Mark as Paid". If you're using credit card processing, the file will be delivered to the customer when the payment is authorized and captured.

If the product is a custom or physical product, you have 30 days to deliver the product otherwise the credit card company will automatically release the authorization.

If the product is a custom digital product, create the file or downloadable, and attach it to the order in the dashboard. The customer will receive a message with a link to download the file.

If the product is a physical product, insert the shipping number into the form once the package has been dropped off at the shipping company (USPS, UPS, FedEx, etc). The customer will receive a message with the tracking number and a link to track the package.

(Basic+CC Only) Credit Card is Charged

If you're using credit card billing, the prior authorization is only charged once the product is marked as shipped, or the digital good has been delivered.

You Get Paid

On the Basic plan, you get paid via PayPal, CashApp, or Venmo. See those for payout details.

If you're using credit card payments on our Basic+CC plan, you can request a payout once every 30 days via your dashboard. Only products that have been shipped and successfully charged will be included on the payout. A portion of the payout may be held for an additional period based on the terms of the Rolling Reserve program.