Connecting and Using the Printify Integration

Set up and use Printify for print-on-demand products

Connecting and Using the Printify Integration

Mayhem Marketplace offers integration with Printify, allowing you to sell print-on-demand products without managing inventory. This guide will walk you through the complete process of connecting your Printify account and fulfilling orders.

Before You Begin

You'll need:

  • A Printify account with at least one shop set up
  • Products designed and ready in your Printify shop
  • Approval from Mayhem to use the Printify integration (contact support if needed)

Step 1: Generate Your Printify API Token

  1. Log into your Printify account
  2. Visit Printify's Connections Settings page
  3. Click the Generate button to create a new API token
  4. Copy the token - you'll need to paste it into Mayhem in the next step

Important: Keep your API token secure. It provides access to your Printify shop and should never be shared publicly.

Step 2: Connect Printify to Your Mayhem Dashboard

  1. Go to your Mayhem seller dashboard
  2. Navigate to Account → Integrations
  3. Find the Printify section
  4. Paste your API token into the provided field
  5. Click Connect to Printify

Once connected, Mayhem will fetch your available Printify shops.

Step 3: Select Your Printify Shop

After connecting with your API token:

  1. You'll see a dropdown menu with all your Printify shops
  2. Select the shop you want to connect to Mayhem
  3. Click Connect to Printify Shop

Note: You can only connect one Printify shop to your Mayhem account at a time. If you have multiple shops, choose the one with the products you want to sell through Mayhem.

Step 4: Import Products from Printify

Once your shop is connected:

  1. Go to your Products page in the dashboard
  2. Scroll to the bottom to find the Import from Printify tool
  3. Browse your Printify products
  4. Click Import on the product you want to add to your Mayhem storefront
  5. The product will be imported with all its variants and pricing

After importing, you can:

  • Edit the product name, description, and pricing
  • Adjust product settings like you would with any Mayhem product
  • Add additional photos or update the product details
  • Set the product to available when you're ready to start selling

Important: Import products one at a time. Each product needs to be reviewed and configured for your Mayhem storefront.

Step 5: Understanding Printify Shipping

When a customer orders a Printify product:

  • Mayhem automatically calculates Printify's shipping rates based on the customer's address
  • Customers can choose from available shipping methods:
    • Printify Standard: Standard delivery speed
    • Printify Express: Faster delivery option
    • Printify Priority: Priority shipping for quickest delivery
    • Printify Economy: Budget-friendly slower shipping (when available)

The shipping cost is added to the order total and displayed to the customer before they complete their purchase.

Step 6: Fulfilling Printify Orders

When a customer purchases a Printify product:

  1. You'll receive the order in your Orders dashboard
  2. The order will show a Send to Printify button
  3. Click Send to Printify to forward the order to Printify for production
  4. Printify will automatically manufacture and ship the product
  5. The order status will update automatically when Printify ships it

Important Steps:

  • You must click the Send to Printify button for each order - this doesn't happen automatically
  • Make sure to send orders to Printify promptly to ensure fast fulfillment
  • Customers will receive tracking information once Printify ships the order

Managing Your Printify Integration

Viewing Connected Shop

Visit Account → Integrations → Printify to see:

  • Which shop is currently connected
  • Your connection status
  • Options to disconnect if needed

Disconnecting Printify

To disconnect your Printify integration:

  1. Go to Account → Integrations → Printify
  2. Click Disconnect Printify Shop
  3. Confirm the disconnection

Warning: Disconnecting will remove access to Printify order fulfillment. Any existing Printify products will remain in your Mayhem store, but you won't be able to fulfill new orders through Printify until you reconnect.

Troubleshooting

"Failed to fetch Printify products"

  • Verify your API token is correct
  • Make sure your Printify shop has products available
  • Try disconnecting and reconnecting with a fresh API token

"Failed to send order to Printify"

  • Check that your Printify account has sufficient credit
  • Verify the product is still available in your Printify shop
  • Ensure the customer's shipping address is valid and complete

Products Not Importing Correctly

  • Make sure the product is published in your Printify shop
  • Verify all variants have pricing set in Printify
  • Check that the product has at least one image

Need More Help?

Contact Mayhem support if you're experiencing persistent issues with your Printify integration. We're here to help you succeed with print-on-demand!

Best Practices

  1. Review Imported Products: Always review and edit product details after importing to ensure they match your brand and pricing strategy

  2. Set Clear Processing Times: Printify products typically take 2-7 business days to produce before shipping. Communicate this to your customers in product descriptions

  3. Monitor Your Printify Credit: Keep your Printify account funded to ensure smooth order fulfillment

  4. Test Orders First: Consider placing a test order to yourself to understand the customer experience and product quality

  5. Respond Quickly: Send orders to Printify as soon as possible after receiving them to maintain fast fulfillment times

  6. Update Product Availability: If a Printify product becomes unavailable, update or remove it from your Mayhem store to avoid customer confusion

By following this guide, you'll be able to seamlessly integrate Printify with your Mayhem Marketplace and start selling print-on-demand products to your customers!